Consumer News

Residential water-systems salesman from Iowa banned from door-to-door sales, ordered to repay five consumers

Release Date: Mar 06, 2018

TOPEKA – (March 6, 2018) – A residential water systems salesman from Iowa has been permanently banned from door-to-door sales in Kansas and ordered to pay restitution to five consumers, Attorney General Derek Schmidt said today.

Terrance Allen Kopet, Jr., a/k/a T.J. Kopet, was permanently enjoined from doing business as a water softener installation and service company or conducting door-to-door sales in the State of Kansas. Kopet operated under the business names of Custom Water Consultants, LLC; Custom Water; and Professional Water Solutions. District Judge Franklin R. Theis approved the consent judgment last week in Shawnee County District Court. Kopet was also ordered to pay $7,690.50 in restitution to five Kansas consumers and pay the attorney general’s investigation costs and civil penalties.

Schmidt accused the defendant of deceptive solicitation and sale of residential water systems to Kansas consumers, including falsely representing himself as being a RainSoft dealer. On multiple occasions, Kopet also installed equipment for Kansas consumers claiming it was authentic RainSoft equipment when it was not. Many of the consumers were elderly. An investigation found that Kopet had claimed to operate from several business addresses in Lawrence that did not exist and had listed a local phone number on invoices and water systems to call for repair services.

Schmidt reminded consumers that under Kansas law, any door-to-door sale must include a three-day right to cancel, and the salesperson must inform the consumer of this right both verbally and in writing at the time of the sale. The salesperson must also wait at least five business days to cash the consumer’s check.

More tips on staying safe from illegal door-to-door sales are available on the attorney general’s consumer protection website at A copy of the consent judgment is available at